Frequently Asked Questions
Find answers to common questions about our products, shipping, and returns.
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are encrypted and processed securely. Ensure that your billing address matches the address on your credit card statement.
You can modify or cancel your order within 1 hour of placing it. After that, orders enter our processing phase and cannot be changed. Please contact our support team immediately if you need assistance.
Standard shipping is flat-rate ₦2,500 nationwide. We offer free standard shipping on all orders over ₦50,000. Express delivery is available in major cities for ₦5,000.
Currently, we only ship within Nigeria. We are working on expanding our logistics network to cover other West African countries soon.
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and have original tags attached. Custom or personalized items are final sale.
Once we receive your return, please allow 3-5 business days for our warehouse to process it. Refunds will be issued to your original form of payment.
Click "Forgot Password" on the login page. Enter the email address associated with your account, and we will send you a secure link to reset your password.
Yes, guest checkout is available. However, creating an account allows you to track orders easily, save shipping addresses, and access exclusive member offers.
